Getting started with Respond Flow: Setting up your account

How to set up your account

Yay! You've signed up for Respond Flow, now what? Don't worry, we've got you covered. With this article I will give you a quick overview of Respond Flow and also show you s couple things to set you to get you started. 


Welcome to Respond Flow! You have logged in and by default are now on the Dashboard page. This is where you will see information about how many texts you have sent, how many replies you have gotten, and how many people have opt-out of your texts. You can segment the information by date range as well to help analyze what texts triggered the most responses. Once you start texting regularly, your graph might look something like this ⬇️. You can also see the side menu, the settings dropdown, and the chat button (those will appear on every page). 

Lets's go over the menu and the icons and what the mean. 

 
Dashboard
Conversations
Waves
Flows
Contacts
Templates
Rewards (when applicable) 

Now lets see the Settings dropdown -  to set things up we need to be in Account Settings 

Alright, here in Account Settings, this is what you should see. From here you can add users/accounts, set blackout times, set up call forwarding and more. 

General account information
Select your plan
Add accounts or select accounts to edit
Create a group of accounts and manage
Add and edit user permissions
Control times to not send messages
Segment, organize, and target contact lists
Current available integrations 
In the Accounts section you can click on an account and edit specific things tailored to that account. For example, 

Once you select the account you will see the general account information. 

Once you have your account settings set up you're ready to get started.

We suggest going in this order

1) Upload contacts

2) Create template

3) Send Wave

4) Watch the responses roll in!