It’s time to send your first text! Let’s get started by crafting your message.

On the sidebar menu, click on Conversations -> Create Templates -> Add Template.

Once you click Add Template, you should see this window pop up on your screen. 

Now, let’s give your template a name. This name won’t be seen by anyone receiving the texts, it is just to help you know which template you’ve selected. We recommend naming it something like Initial Message Blast.

Now that you’ve got your name, it’s time to write your message body. Here’s a broad template that you can use:

Hey {first_name}, this is (Your Name) from (Your Business Name)! We just started using a new texting service called Respond Flow to send you (Special Deals/Important updates/whatever you’re sharing), so make sure to save this number in your phone as (Your first name from your business name)! If you ever want to stop receiving texts from us, just reply STOP to opt-out.

*Note: Make sure you replace the bolded text in parenthesis with your information, as this will not automatically populate. The only fields that will automatically populate are the {first_name} and {last_name} fields.*

Awesome! Now that we’ve crafted your message, it’s time to send it out!

On the sidebar menu, click Campaigns -> Message Blasts -> Schedule a Message

Once you click Schedule a Message, you should see this window pop up on your screen.

The first thing you should do is choose your tags. If you want to send the message to all the contacts in your system, click the Choose Tags field, and type in ALL. If you want to send the message to just a specific segment, just type  or click the tags of the segment you want to send the message to. 

*Note: If you were to use the tags SALES and EXAMPLE, your text will go out to only the contacts that are tagged with both SALES and EXAMPLE, not to contacts that are tagged just as SALES or just as EXAMPLE.

Once you’ve chosen your segment, click on the time field to schedule your message. You’ll see a date picker show up like the one below. If you want to schedule your message for the future, choose the day you want to schedule your message. If you want to schedule your message to go out immediately, click today’s date, and then click Select Time. 

Once you’ve clicked select time, you will see a time picker pop up like the one below. If you want to send your message out as soon as possible, select a time about 3 minutes ahead of the current time. If you click Now instead, the message will not send.

Remember, we use a 24-hour clock in your current time zone. Make sure that you choose the correct time for your message, as 1:45 is not 1:45 PM, it is 1:45 AM.

Once you’ve selected your time, click Use A Template. Then, you can choose the template we created in the previous step for your message. If you do not want to use the first name attribute, you can just type up your message body in the field titled Body.

Once you’ve chosen your tags, time, and message, just click the blue OK button to schedule your message! You should see the message pop up below the Schedule a Message button, with the number of messages scheduled to be sent, the total number delivered, the body of the message you are sending, and a red Delete button. Don’t worry if the time passes and it still says 0 are delivered, just refresh the page and you will see the delete button go away, and the number of messages that were sent. 

*Note: If the time has passed and you have followed the instructions above, but you still see Amount Sent: 0, contact me at peter.daggett@respondflow.com or through our in-app chat (The floating message button at the bottom right of your screen).*

Did this answer your question?