Simply put - to save you money and provide you with more privacy and control.
By letting you use a personally owned Twilio account, you get to take advantage of the most cost-effective consumption-based pricing in the industry.
The cost to send a message through Twilio is only $0.0075 / message - which is over 4X cheaper than the competitors.
Another reason we chose to position Respond Flow as a visual layer instead of a direct phone service provider is that we can provide added security for our customers by letting them own the numbers directly.
That means that no matter what happens, your customers numbers, texts, and calls will be stored on your Twilio number. So if you ever want to leave, you can rest easy that any calls that goes to your Twilio number will always find its way to you.